Yogendra Yadav Criticises Air India Over ‘Very Sad Experience’, Airline Responds – News18

Last Updated:November 11, 2024, 5:29 pm IST

Political activist Yogendra Yadav recently shared his frustrating experience with Air India on social media.

Political activist Yogendra Yadav has recounted his ‘sad experience’ with Air India. In his post on X, Yadav opened up about what he and his wife had to go through. Yadav mentioned that he typically avoids posting about personal grievances on public platforms but felt compelled to share this particular experience as “it may be of use to others.”

Yadav detailed several issues that occurred during his flight beginning with a last-minute change to the flight’s timing which was about a four-hour delay and that was only communicated four days in advance. He also mentioned the downgrade in their class of travel without any advance notice and no offer of a refund. Furthermore, despite repeated attempts, he was unable to complete the web check-in as his booking was flagged as “ineligible.”

Yadav added that he and his wife had to visit three different counters at the airport for check-in. The situation worsened when a customer service executive was particularly rude and refused to arrange seats for them together. A counter supervisor finally rearranged their seating.

“When I wanted to complain, I was first told that there is no complaints book (which they found when I insisted) and could not give an email ID for complaints,” Yadav added.

“I am not listing minor issues like discrepancy between Gate announced and actual gate of boarding, poor management of lines, faulty announcements etc. I should mention that the floor supervisor did offer a polite apology. All in all a very sad experience,” he concluded.

Take a look at the post here:

Air India responded to Yadav’s post with an apology: “Dear Mr. Yadav, we sincerely apologise for the inconvenience caused. We’re addressing this on priority and will get back to you at the earliest.”

Yadav’s post sparked a heated debate among social media users, many of whom also criticised the airline.

One user commented, “Customer Care in India doesn’t exist, forget customer delight.”

“This is unfortunate and terrible! There is no concept of customer service in India. Whether it is airlines, banks, or anywhere. Shameful!” someone remarked.

Another comment read, “It’s sad that Air India has become synonymous with horrible service, employees who are bored and disinterested and frustrated with their travel experience,” another said.

Lastly, one user pointed out, “Poor customer service and lack of communication isn’t new. Customer satisfaction rarely gets taken care of in our country.”

The post has received over 2.5 lakh views so far.