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Insurance Claim: Where should a common man go if he has to wander from door to door to get his rights? When the complaint of one such person was not heard in the Delhi office of the Insurance Ombudsman, he finally got tired and appealed to Finance Minister Nirmala Sitharaman for help.
He took the help of social media to convey his message to the Finance Minister. Tagging the Finance Minister on X, she posted a copy of her complaint and wrote, “Ma’am please help us get a hearing date in the Delhi office of Insurance Ombudsman.” We are common people and cannot take so much stress.
There is no use even calling Lokpan office
In his letter, he mentioned that despite filing the complaint at the Ombudsman Delhi Office on December 10, 2024, there is no information yet as to when his hearing will be held. This person named Ashwini Pratap Singh also wrote, there is no use of calling the Lokpal office because no one is picking up the phone. The complainant also wrote that Lokpal Delhi office is 35 km away from his house, which is causing further problems.
Complaint was made for this reason
Actually, the insurance company has rejected his motor insurance claim, due to which he lodged a complaint with the Ombudsman, but to no avail. Finance Minister Nirmala Sitharaman tagged the Department of Financial Services (DFS) on this post and asked the agency to resolve the matter. Let us tell you that DFS oversees the functioning of banks, financial institutions, insurance companies and the National Pension System.
@DFS_India – please facilitate. https://t.co/nJuizgrEdB
— Nirmala Sitharaman (@nsitharaman) January 20, 2025
What is Insurance Ombudsman?
In 1986, under the Consumer Protection Act, an institution named Insurance Ombudsman or Banking Ombudsman was created. The government’s objective behind this was to make consumers aware of their rights. Here consumer complaints are resolved immediately and it is absolutely free. There are 17 Insurance Ombudsman in the country.
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