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A passenger confronted a CCTC officer for refusing to give him Rs 50 change in a widely shared video.
Many denounced the officer’s behaviour. (Photo Credit: X)
A video of a heated confrontation between a passenger and a Commercial Cum Ticket Clerk (CCTC) has gone viral on the microblogging platform X (formerly known as Twitter). Many have raised their voices against the officer’s behaviour. The video, which was recorded by the passenger, opens to the officer’s name tag before cutting to a box that contains cash, including Rs 20 and Rs 50 notes.
The passenger in the video explains, “I gave him 50 rupees and said Kandivali return dene, bhai bole chutta nai hai jabki waha pr pura 20-20 ka notes h.” (Even though there were many Rs 20 notes in the box, he claimed there was no change when I gave him Rs 50 and requested a Kandivali return ticket).
The Railway officer reacted to the passenger’s request for change by saying, “Side me hato” (step aside), and threatening to call the Railway Protection Force (RPF). The passenger kept pressing for change since he didn’t want to go without it.
Meanwhile, another person advised that the passenger pay using a digital scanner, which caused the issue to worsen. However, the passenger declined, stating, “Ni h mere paas scanner” (No, I don’t have a scanner).
As soon as the video appeared on social media, several people criticised the CCTC officer for not giving change even though he had enough notes. Some people complained that the railway officer wasn’t providing the passengers with enough service.
A user commented, “The soul of the nation has perished.”
Another wrote, “They create this scenario so that the passenger leaves without receiving his change.”
“Nahi dene to nahi dene sarkari admi ki marzi” (If they don’t want to give, they don’t have to; it is the government employee’s decision), others drew attention to the wider problem, and one user said.
“Log 500 ka note leke ayenge 10-20 ka ticket lenge; it’s not possible to give a change to everyone” (To purchase tickets of Rs 10–20, people will bring Rs 500 notes; it is impossible to give everyone change.), another user stated.
