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An OYO customer had to spend the night on a railway station platform after the hotel manager demanded extra payment just an hour after check-in, despite a confirmed booking online.
The OYO customer, who spend a night at a railway station, shared their ordeal on Instagram. (Image: Instagram/@loverseraaa)
“OYO can also make you sleep on the platform,” wrote an Instagram user while sharing a video from a railway station after being forced to vacate their hotel room just an hour after check-in, despite having a confirmed booking online. The hotel manager, upon the owner’s instruction, asked the customer to either pay extra for the room or vacate it.
When they reached out to customer care, they were relocated to another hotel, only to find no one at the reception. Repeated attempts to get proper accommodation led to more location changes, but nothing worked out, ultimately leaving them with no choice but to spend the night on the railway station platform.
“Today I booked a room at a room at OYO to stay a night because I had a train in the morning and my home was quite far in the city. But OYO being OYO, the hotel manager gave me check-in after verifying the online booking but after an hour, he knocked on my door and said that the owner called and the room couldn’t be given at this low price. The price listed on the online platform is wrong and you have to pay extra,” said the Instagram user who uses the handle “loverseraaa”.
They added, “I called customer care to escalate, and they shifted me to another hotel. But unfortunately, when I reached the other hotel, there was no one at reception and the place was very shady.”
“I called customer care again he said the hotel owner was not picking up the call and then asked me to relocate again to a different hotel which was 7km away from my location,” the Instagram user further explained.
With no resolution in sight, the customer requested a refund but was met with another setback: “Nothing worked I requested to shift somewhere near the railway station, but it seemed like this was not possible for them. I requested for refund and I got a response saying you were from the OTA platform and you have to call them for a refund. Since there was no option left and I was late enough to check in any new hotel I decided to stay at the station. And here I am sleeping on the platform.”
