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A viral video showing ants in a quick-delivery food order has sparked concerns over hygiene in 10-minute delivery services.
Customer claims unhygienic noodles were delivered by Zepto Cafe. (Photo Credit: Instagram)
A video is making waves on Instagram, where a Zepto customer has alleged that her order of Maggi noodles from Zepto Cafe came with an unexpected and unhygienic surprise—dead ants. For those who don’t know, Zepto Cafe is a 10-minute quick-commerce food delivery service that offers ready-to-eat meals and beverages.
The video, which has garnered over 2.4 million views and continues to spark debate online, shows four bowls of Maggi—one empty and the others partially consumed. As the camera focuses in, viewers can spot multiple dead ants settled at the bottom of the bowls. The unsettling visuals have led to an outpouring of criticism online, with many users questioning the safety, quality checks, and food handling practices at Zepto’s fast-delivery kitchen hubs.
“@zeptonow this is disgusting. However, I’m shocked to see their cafe still operating with deceptive offers like ‘Buy 1 get 1 free’ – serving food with insects is unacceptable!” the customer wrote in the caption.
Take a look at the video here:
The video, originally posted on June 3, has not only racked up over 2.4 million views but also received more than 18,000 likes and hundreds of comments.
Among them was a response from Zepto’s official Instagram account, Zepto Now, which stated, “Hey! At Zepto, we take quality seriously, and we regret any inconvenience caused if this product doesn’t meet your expectations. Please DM us your order details so we can address this promptly at Zepto speed!”
However, the customer wasn’t satisfied with the response.
She replied, “Zepto, we did receive our refund, and we appreciate that. But what about the food we consumed? These happened to be ants—but what if it had been a cockroach or something worse? This is not just about one bad order; it’s a matter of basic hygiene and health. Fast delivery is great, but not at the cost of food safety. People could get seriously ill.”
A user said, “Dude, I found red ants in my Maggi packet once.”
Another added, “Maggie cooking time 5 minutes and still people order it to get in 10 minutes…so it’s out to happen.”
The exchange has fuelled concern among viewers, many of whom are now questioning whether speed is being prioritised over sanitation in the quick-delivery food model.
A team of writers at News18.com bring you stories on what’s creating the buzz on the Internet while exploring science, cricket, tech, gender, Bollywood, and culture.
A team of writers at News18.com bring you stories on what’s creating the buzz on the Internet while exploring science, cricket, tech, gender, Bollywood, and culture.
- Location :
Delhi, India, India
- First Published:
(Tagstotranslate) zepto customer complaint
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