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The platform fee structure was first introduced by Zomato in 2023, charging Rs 2 per order from the consumers.
Both companies have faced criticism from users on social media. (Representative Image)
Leading food delivery platforms Zomato and Swiggy have raised their platform fees by Rs 3-4 per order, effective immediately, leaving users with higher charges just as the festive season kicks in. Zomato increased its fee from Rs 6 to Rs 10 per order, while Swiggy followed suit, hiking its fee from Rs 7 to Rs 10.
Zomato explained the increase, stating, “This fee helps us pay our bills to keep Zomato running. To maintain services during the festive season, it has increased slightly.” The platform fee, which was first introduced in 2023 at Rs 2 per order, has steadily risen over time.
Swiggy implemented a similar fee structure in the same year but has yet to provide any communication about whether this latest hike is temporary or permanent. Unlike Zomato, which framed its fee increase as a seasonal adjustment to manage operational costs during the Diwali rush, Swiggy has not issued any clarification, leaving users to speculate on the duration and purpose of the new charges.
Both companies have faced criticism from users on social media, especially as these fees are in addition to GST, restaurant fees, and delivery costs. The hike affects all consumers, including Zomato’s Gold members.
As soon as the fee hike was announced it sparked a massive outrage on social media with netizens calling out the companies for making online food ordering too expensive for customers.
An X user wrote, “Food delivery was once about convenience, now it’s layered with fees such as GST, delivery, packing and platform charges. As competition shrinks, consumers pay the price. Monopoly at work?”
Food delivery was once about convenience, now it’s layered with fees such as GST, delivery, packing, platform charges. As competition shrinks, consumers pay the price. Monopoly at work?— மெய் பொருள் (@arunSaysSmile) October 23, 2024
Another user commented, “Not going to order from any of these sites rather than I can choose to pick it up. I will not give them my hard-earned money for their gains.”
I am not going to order from any one of these platforms rather than I can choose to pick up. I am not going to provide them my hard earned money for their profits.— Pal Sahab (@realdharm) October 23, 2024
One comment read, “Stop Ordering on @zomato and Swiggy. Start Eating at home or dine out when necessary if charges are not worth it.”
Stop Ordering on @zomato and Swiggy. One of them wrote, “Today ordered food after a long time and shocked to see the increase.”
Today ordered food after long time and shocked to see the increase
— Sundar (@sundartsp) October 23, 2024
“What are these Zomato Gold and Swiggy Golds for? Not taking any delivery fee but platform fee is constant,” a comment read. A person wrote, “I bought pizza today, and they added Rs10 in the name of festive season charges.”
What are this Zomato Gold and swiggy golds are for? Not taking any delivery fee but platform fee is constant— Avisek Ghosh (@ukpi83) October 23, 2024
I ordered Pizza today and they applied Rs10 extra in the name of *festive Season Charges*— Ashish Mehta (@ashishk11_kr) October 23, 2024
What’s your take on Zomato and Swiggy charging Rs 10 per order during the festive season?
