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A Zomato delivery agent, who works through the night to make ends meet, dropped out of school after Class 8 following his father’s death.
Zomato delivery agent Shiva Sarkar (left) and CEO Deepinder Goyal (right). (Screengrab)
A late-night delivery revealed a heartwarming story of resilience. When Zomato delivery agent Shiva Sarkar braved Delhi’s freezing cold to deliver food, the customer, Himanshu Bohra, invited him inside and offered him water. Bohra’s simple gesture turned into an eye-opening conversation that left him “deeply shaken”.
Sarkar, who just entered his twenties, shared his ordeal with Bohra. He had to leave school after Class 8 when his father passed away, taking on odd jobs to support his family.
Bohra, who shared Sarkar’s story on LinkedIn titled “The Story of Shiva Sarkar”, added, “His dreams of education, of a carefree youth, were replaced by long nights and the heavy burden of ensuring his sisters could be married next year.”
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“As we chatted, I couldn’t help but think, how many more Shivas are out there? Young boys and girls sacrificing their education, their dreams, their potential, just to keep their families afloat,” he further wrote.
Bohra even tagged CEO Deepinder Goyal and further expressed, “As we chatted, I couldn’t help but think, how many more Shivas are out there? Young boys and girls sacrificing their education, their dreams, their potential, just to keep their families afloat.”
“Shiva left with a smile and a ‘Thank you’, but I was left with a storm of emotions. What could we do for them?” he stressed, adding if Zomato could consider initiatives like upskilling programs, scholarships, or easy loans to empower its delivery agents.
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He concluded his post, asking, “Can we do more? Can we, as a society, step up for these individuals who quietly carry the weight of the world on their young shoulders?”
Take a look at the LinkedIn post here:
Zomato responded to Bohra’s LinkedIn post and thanked him for telling the heartwarming story to the world. “Hey Himanshu, thanks for bringing this to our attention. This looks quite inspirational, and we are proud of our delivery universe. If possible, kindly help us with the order ID via a private message so that we can express your appreciation to our delivery partner,” the company wrote on LinkedIn.
One LinkedIn user suggested, “I believe the companies like Zomato, and others can partner with IGNOU and other UGC approved institutes to provide distance education for the young folks who had to sacrifice traditional school education due to responsibility taking over them, who can have the hope to one day climb up the ladder in the professional journey.”
“Delivery agents often bear heavy responsibilities, sometimes at the cost of their education. While tips are optional, kindness is free. A warm smile and a simple ‘thank you’ can go a long way in making them feel valued and motivated despite the challenges they face. We all should totally appreciate their hard work,” said another.
A third commented, “This is a very inspiring story indeed. It reminds us of the underlying poverty in our country, and how youths of the age bracket of 20-21-22 years of such families need to work very hard to make their ends meet. From sacrificing their higher school and college education, which could let them gain exposure and skills required in the marketplace today, to working overtime (night shifts, etc) and worsening their health at this young age, they have done it all. This reminds us that we should be grateful of the opportunities that we are getting, and try to utilise them in the best way to possible. Not everyone gets such opportunities.”
