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A Bengaluru resident claimed they didn’t get the free one-litre oil promised in a deal on Blinkit. Read on to find out what happened next.
Blinkit was founded in December 2013.
A Bengaluru resident recently took to social media to expose what they allege are “fraudulent” practices by Blinkit. The customer shared their experience of ordering oil through the app under a deal that promised an additional one litre for free. However, upon delivery, the promised free one-litre oil was missing.
“Ordered 5L + 1L oil from Blinkit. Advertised as 5L + 1L on the app for Rs 1072. Delivery agent delivers only 5L,” wrote the customer, who goes by “Adventurous-Parsnip3″, in a post on Reddit’s Bengaluru community.
The customer explained that upon raising a complaint, Blinkit offered a Rs 100 coupon as compensation, which was far less than the actual value of the missing litre.
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“We raised a complaint with Blinkit and requested either give us the full order or take back the 5L. They now say that they will give a Rs 100 coupon against an item that was 1072/6=Rs 178 because it’s the maximum that their policy allows,” the Redditor shared.
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“Adventurous-Parsnip3″ further said that Blinkit’s internal policy has no contractual obligations towards their customers. “Policy is an internal framework. The purpose of a policy is to set internal boundaries for resolution. As a consumer, we have nothing to do with the policy that blinkit management applies. We have no contractual obligations towards the same,” they continued.
“They further claim that 1L oil was free and hence no value can be ascribed to it,” the customer continued, questioning the practice and asking, “What is the recourse available against such frauds?”
Take a look at the Reddit post below:
“Blinkit makes Rs. 178 more on every unit sold for customers who don’t notice the fraud and Rs. 78 on every customer who they get to agree,” the customer elaborated.
The Redditor shared that they escalated the issue by reaching out to Blinkit’s official support page on X (formerly known as Twitter) and received a refund of Rs 180. “I have posted it to @blinkitcares on Twitter (X). Now they want to refund Rs. 175. Told them that they are going to refund 178.83 or nothing,” the customer wrote in an update.
In yet another update they added, “Got a Rs 180 refund from blinkit after raising the issues with @BlinkitCares on X. Apparently they are doing me a big favour as a ‘one-time special permission’ to go beyond the system. Oh, I feel special today.”
