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The customer shared their experience on Reddit, alleging that a packet of grapes they received was significantly lighter than the 500g advertised on the website
The customer said that the grapes in the packet weighed only 370 grams, including the packaging. (Images via Reddit)
Grocery delivery platforms in India have faced significant criticism since their launch, with complaints ranging from inaccurate orders to delayed deliveries and poor-quality products.
In the latest incident, a customer has sparked renewed debate after expressing frustration with the delivery platform Blinkit, owned by Zomato, over discrepancies in the weight of the products received.
The customer shared their experience on Reddit, alleging that a packet of grapes they received was significantly lighter than the 500g advertised on the website.
“Please don’t trust Blinkit blindly,” the customer wrote, further stating that the grapes in the packet weighed only 370 grams, including the packaging.
Although the customer initially dismissed the issue as a one-off mistake, the same problem occurred with another order, where a 500g pack of grapes weighed only 395 grams.
The user claimed that this was not the first time they had encountered such issues, citing previous experiences where they received open cat food boxes missing pouches, cheaper fruits and vegetables instead of what was ordered, and overpriced products.
The customer went on to accuse Blinkit of intentionally misleading customers, writing, “I feel this isn’t by accident but a rather thought out way to scam customers.”
The customer also urged fellow shoppers to double-check their orders to avoid being deceived. “Pls use Blinkit only if absolutely necessary,” the user advised.
Users chime in to share complaints
The post quickly gained traction on Reddit, with many users chiming in to share similar complaints about the delivery platform.
One user encouraged the original poster to file a complaint to hold the company accountable. “File a complaint, make these companies pay up!,” the comment read.
Another user shared a similar experience using Blinkit: “I too ordered tomatoes 500gms and there were only 4 small to medium size tomato and from my previous experience in buying veggies it was not even 400gms around 350gms it was. They are cheating people.”
Meanwhile, one user expressed a preference for other platforms like BigBasket, which reportedly adjusts weights and prices and sends email notifications after packing. “This is why I love BigBasket. Whenever I order something like grapes or bananas, I receive an email with adjusted weights and prices soon after packing,” the comment stated.
