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Many users on social media expressed outrage and condemned the passenger’s action, while some blamed Air India for their service.
Screengrab of the viral video.
A tense confrontation unfolded at Delhi’s airport when a passenger physically assaulted an Air India staff member over a flight delay that stretched for hours, leaving travellers frustrated and exhausted.
According to a viral video, passengers aboard an Air India flight from Delhi to Mumbai were left frustrated and exhausted after an unexpected and unexplained delay of several hours. The flight, originally scheduled to depart at 11 PM, did not take off until 6:30 AM the next day.
Passengers reported that they received little to no updates or communication from airline staff throughout the night.
Tensions escalated at the airport, with some passengers reportedly confronting staff. In one instance, a staff member was physically assaulted. The passenger who assaulted the staff member said, “My father’s health is not good (Mere baap ki tabiyat khrab hai). Please understand our problems. Understand everyone’s problem.”
Many users on social media expressed outrage and condemned the passenger’s action, while some blamed Air India for their service.
“U can’t hit anyone… u gave him the right to hit any human …They are also doing what they are told to do … don’t take out ur frustration on staff …take it to the management In a right way,” one of the users wrote.
“What choice do Indians have in flying ? Air india and Indigo…..who cares about customer service when it’s a duopoly…..both are equally bad,” the other one said. “Why Always air india 😅”, a third user asked jokingly.
One passenger who shared a social media reel capturing the aftermath of the incident said that the flight, originally scheduled for 11 PM, was first rescheduled to 12:50 AM. Later at 12:50 AM, they started the boarding. When half boarding was completed, they informed that the flight would take off at 6 AM, and locked the boarding gate,” she said.
She further stated that after the boarding gate closed, around half of the passengers remained stranded, divided between the two sides. “The airline staff only disclosed the pilot shortage after chaos erupted, and some staff members were seen laughing during the commotion. A refund and compensation message was sent to passengers around 3 AM.”
As of now, Air India has not issued a formal statement addressing the specific reasons behind the delay. However, the flight took off at 6:30 AM and landed at 8:30 AM in Mumbai.
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