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Bima Bharosa Portal: In the world of business, the customer has got the status of God. Still, they face problems when it becomes difficult to find out where to lodge their complaint regarding a product or service. As far as insurance companies are concerned, they talk about providing better service, but despite this, sometimes things do not go as per their wish. Then customers face a dilemma as to where to present their views.
Insurance companies started CGRS
To solve this problem, in the year 2019, insurance companies started the Customer Grievance Redressal System (CGRS). Under this system, an effort was made to ensure that there is more transparency between customers and service providers and that the needs of the customers can be taken care of in a better way. There are many types of complaints from customers, such as sometimes there is a misunderstanding regarding the terms and conditions of a policy, sometimes there is a need to understand the policy more thoroughly, and sometimes there is some ups and downs regarding the service. She comes.
Companies started complaint cell
Keeping all these things in mind, insurance companies have started their own grievance redressal cells. This reduces the distance between the policy holder and the insurance provider. Policy holders can now express their views comfortably by phone, e-mail or by visiting the company’s official website or branch. For this, GRO (Grievance Redressal Officer) is always present and ensures that your problem is investigated properly and solved as soon as possible.
Bima Bharosa portal replaced CGRS
In the year 2022, Insurance Regulatory Development Authority of India (IRDAI) launched Bima Bharosa Portal. It acts as a hub for hearing and resolving complaints across the insurance industry. Bima Bharosa portal assures customers that there will be no delay in getting help to them in times of need.
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